MoneyID / Contact
Contact MoneyID
Choose the topic below to email us. Every link goes to the same mailbox.
Talk with us
Contact us with questions about MoneyID and the product we are developing. MoneyID is in development. An inquiry does not create an account or grant product access. Ongoing research or availability updates require your request or agreement; you can ask us to stop those updates at any time.
Interested in using MoneyID? Explore early access.
Research conversations
Tell us how your team handles bank changes today. You can include your role, organization type and a brief description of your current process, sharing only what you are authorized to disclose.
MoneyID is in development. An inquiry does not create an account or grant product access. Research participation is voluntary. If you have a research invitation, you can also reply to it.
Privacy requests
To ask about your information, ask for a copy of it, request correction or deletion, or ask us to stop contacting you, email us. You do not need an account. Our Privacy notice explains how inquiries and research information are handled.
Website and accessibility issues
Tell us which page you were using, what went wrong, and your browser and device type. A short description is enough to start.
Unexpected requests and security concerns
To report suspected misuse of MoneyID’s name or a website security issue, send a short description with no attachments. This mailbox is not an emergency service.
Suspicious messages and payment requests
MoneyID will never ask you by email for bank details, passwords or sign-in codes, or send you payment instructions.
Check unexpected payment requests with your organization using a contact method you already trust. If money may have been sent to the wrong account, contact your bank and your organization’s finance or security team immediately. MoneyID cannot stop, reverse or recover payments.
Report a security vulnerability
For a website vulnerability, describe it in plain text without testing further, and we'll arrange a way to share details.
Our Security page explains how to report a security concern.
Vendor questions
For invoice approvals, payment timing, purchase orders or vendor setup requirements, contact the organization paying you. MoneyID cannot resolve those questions for your customer. Public vendor onboarding is not available through this website.
For a question specifically about MoneyID, email us:
Payment questions
MoneyID doesn’t hold, move or send money. For payment timing or a payment that hasn’t arrived, contact the organization paying you. If you sent the payment, contact your bank.
If a payment may have gone to the wrong account, see Suspicious messages and payment requests.
What to expect
Please do not email bank details, payment instructions, passwords, sign-in codes, identity documents or confidential third-party information.
Your inquiry is handled under our Privacy notice. Our Website Terms explain the website’s scope and the distinction between an inquiry and product access.