Contact MoneyID
Choose the topic below to email us. Every link goes to the same mailbox.
If an email link does not open, copy this address into your webmail and use the suggested subject.
Research and access inquiries
Tell us how your team handles bank changes today. You can include your role, organization type and a brief description of your current process, sharing only what you are authorized to disclose.
MoneyID is in development. An inquiry does not create an account or grant product access. Research participation is voluntary. If you have a research invitation, you can also reply to it.
Privacy requests
To ask about your information, request access, correction or deletion, or ask us to stop contacting you, email us. You do not need an account. Our Privacy notice explains how inquiries and research information are handled.
Website and accessibility issues
Tell us which page you were using, what went wrong, and your browser and device type. A short description is enough to start.
Unexpected requests and security concerns
To report suspected misuse of MoneyID’s name or a website security issue, send a short description with no attachments. This mailbox is not an emergency service.
Suspicious messages and payment requests
MoneyID will never ask you by email for bank details, passwords or sign-in codes, or send you payment instructions.
Check unexpected payment requests with your organization using a contact method you already trust. If money may have been sent to the wrong account, contact your bank and your organization’s finance or security team immediately. MoneyID cannot stop, reverse or recover payments.
Website security issues
For a website vulnerability, describe it in plain text without testing further, and we'll arrange a way to share details.
Vendor questions
For invoice approvals, payment timing, purchase orders or vendor setup requirements, contact the organization paying you. MoneyID cannot resolve those questions for your customer. Public vendor onboarding is not available through this website.
For a question specifically about MoneyID, email us:
What to expect
Please do not email bank details, payment instructions, passwords, sign-in codes, identity documents or confidential third-party information.
Your inquiry is handled under our Privacy notice. Our Website Terms explain the website’s scope and the distinction between an inquiry and product access.